The irony...

I a few situations that i have recently stumbled upon, i found things a little shall i say ironic. Why is it that when people are in the wrong are they sooo adamant on proving they are right to the point of being just down right mean and rude? Really i am sure that you all have come across this a few times, and to me that is a few times to many. Take for example. So a woman came into the store yesterday and bought boots, and tights. Now she new she was going to buy the tights, so she slipped them on, not all the way but she was wearing them to try on boots and shoes. Well today i get a call that she is very dissatisfied with the fit of the tights and want to return them. GROSS!!!!!!! Ok as a women i think that buying tights is a gamble. They may fit, they may not... but in the end we know that you dont try to return them with flaky legs skin on them!!!! Oh yes!!! flaky leg skin, and she wants to return them. Now i explained to her our return policy and that it is unsanitary to resell tights that have been worn. Then she tells me that she did not wear them. WTF, lady i was there the whole time i was selling you shoes... you were wearing them!!! But she was adamant on returning them... no way Jose! So she insulted me by saying i have no authority to change policy so she wanted me to talk to the owners. Listen.... now i was pissed. Who tries to return tights....??? seriously. She can afford to just buy a bigger size.. that's all I'm saying. So I'm sure that i will be blessed with her presence yet again by the end of the day. Hooray for me. I'm sure i will be needing a cocktail upon her exit... People when you are wrong you are wrong... don't make someone Else's life hell because you are too scarred to admit something or don't want to apologize for being an ass! Ironic dont you think? Knowing your wrong but still having to prove you are "right"... hmmm