Why O Why... vent time

Ugh, Ok so i consider myself a good business person. I listen and think before answering. Oh sorry, this is about the shoe store. I was about to blog about this yesterday and did not get the chance to give you the full story. I just opened the store yesterday and a mom, her two very young children and the grandma came in. Now, when i see kids coming through the door of the store i get this sick feeling in my stomach, and i cringe. I should say this. i don't hate kids, i kinda like them, they just from my experiences act like wild animals in which their trainers (parents) choose to let them loose and not watch. Moving on, so the kids come in, and of course the shoe store is their playground... (this is where i start to cuss under my breath through a smile) The kids were all over, picking up and throwing shoes, shaking the plant stands ( very heavy plants rest on these... needless to say, if the plant falls it would of course be the stores fault...) running in the back room, and the little girl actually how she did it i don't know opened the cash register. Little shit. So, the mom and the grams were both shopping. Taking their time trying on shoes, oh i like these, oh what about these, no these. yes one of those, in which i would say i normally don't mind at all, i love when people spend time in the store, i just can't take it when they bring their unruly Cheetos faced kids in to tear the store apart and not watch. And what makes it worse, is i can't say anything!!!!!! Nothing!!! Moms can NEVER be told to watch their kids without themselves throwing a fit, or be astonished that i would even think to tell them how to parent... Moving on, so, she decides on a pair of shoes. They were 50% off, being a grand total of 23.00 and non-returnable...... Which brings us to today. She calls " I came in yesterday, i had the cute kids, (and by saying cute kids I'm sure she ment the uncontrollable beasts) I bought some shoes, and they look funny." Me " what do you mean they look funny?" Well they are multi colored but they look like two different colors, like scuffed, like they were worn, but i looked at the bottoms and they were not worn" me " OK so they look like they were worn, but not, and they are multi colored like they are supposed to be.?" "yes, well you should look at them" me "OK bring them in, but i am sorry they are a final sale, so i am not sure what you are looking for me to do. our policy is in effect for a reason, and you looked at them and you wanted them," her" Well you should just look at them, but i live in Appleton" WTF... Ok at this point i told her that i will just have to call her back. Now i will say this, i would NEVER sell a pair of worn shoes, and they were 50% off, and you tried them on! So what am i supposed to do? really? Im not trying to be a bitch about this but she bought the shoes, she thinks they look kinda "weird" and they are non-refundable... I got nothing, nothing... Now i can see calling me about this if they were on the pricier side, but they are 23.00... Am i crazy? am i being out of line?

Oh god... i type this as a hear of kids comes through the door and is heading straight to the large mirror to press their face up against